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管理活动中,为保证组织各部门、各环节能按既定计划开展工作,以实现组织目标的一项管理活动是()

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问答题单项实训9-2 某鲜花礼品网上商城的配送服务声明 我商城目前业务大体分成两部分,一部分是鲜花的全国配送服务,另一部分是礼品(其他不要求保鲜的商品以下统称礼品)的配送。由于两者采用不同的配送方式,因此在此对配送服务做出以下声明。 1.关于鲜花配送。 鲜花主要通过我们设在各地的配送店或者连锁店完成。 (1)若以下情况造成订单延迟或无法配送,我们将不承担责任:①按照送货时间送货,收货人没有出现在顾客指定的送货地址,而且没有其他人在该处代收货物;②不可抗力,如自然灾害、交通戒严等。 (2)我们将尝试以3种方法联络有关客户,即联络收货人、联络订货人、联络代收人,如仍无法联络上,我们将停止配送,直到与有关客户重新约定时间再恢复服务。 (3)通常默认您允许货物可以代收,除非您在订购时的备注栏中提出必须收货人亲自接收。 (4)出现以下情况,我们只负责一次配送,由此造成的重复配送费用和花材损耗费用,我们将不承担责任:①收货人拒收;②在未联系到收货人情况下,顾客仍要求继续配送;③按照与收货人预约的时间与地点配送时,收货人却没有出现。 (5)请您在收到鲜花时当场验收,如果发现质量问题,您有权拒收或要求换货,并请在签收单上注明拒收或换货的理由。 2.关于礼品配送。 (1)礼品除北京和一些特定城市可送货上门(货到付款)外,主要通过第三方(邮局)实施配送,您可以选择平邮、快包、EMS特快专递收取物品。 (2)请您在收到货物时当场验货,如果发现货物在运输途中破损,您有权要求邮局出示证明,并向邮局索赔。 3.关于宠物配送。 宠物的特殊性决定了不可能进行异地配送,异地的客户如需要可与我们联系协商解决。 4.选择配送范围请注意。 为了避免由于向您追加路费而耽误订单送达的情况,请您在选择配送区域时参照提示框中对应的送达地址的城区范围,如果您选择错误,我们会通知您超出范围需要加收的费用。如果您不能确定送达地址所属范围,请参照以下标准执行。 (1)市区:指城内10千米范围,免费配送。 (2)近郊:指城内超出10千米外至20千米范围内,加收运费20元。 (3)远郊县:指城区边缘地带,加收运费30~50元。 (4)偏远地区:加收运费60~100元或以上。 (5)近、远、偏远郊县的划分以当地习惯和当地配送服务商的收费为标准,与本网站无关。 5.注意事项。 (1)在诸如圣诞节、春节、情人节、中秋节、母亲节等重要节日,我们不能满足按照客户指定时间段配送的特殊要求,只承诺在当天送达。但礼品类的商品则按照平邮时间表或者快递时间表来计算配送到达时间。 (2)因为鲜花 礼品(除北京外)的配送方式不同,鲜花和礼品的收到时间会有所差异。所以如果您同时选择鲜花和礼品配送服务,建议您尽量提前预订。而且为了使收货人能够方便、快速地收到您的礼物,请尽量选择快包或者EMS邮寄方式。 (3)特别提示:①一次购物的商品总额低于100元的,我站将加收10元配送费,请您谅解;②我们在给您送货前会与您电话联系,您可以选择您方便的收货地点和时间,请您在选择收货时间时尽量安排在8:00~18:00。 6.配送范围。 (略) 7.联系方式。 (略) 请分析: (1)该服务声明是否属于配送服务合同? (2)在拟订配送服务合同时要考虑哪些因素

问答题Directions:Read the following passage and choose a subtitle for each of the four paragraphs.答案输入大写字母无空格。I I was 16 that hot June. My weight was 105 pounds, and my ruddy, broadest father wanted me to have a summer job. He talked to a friend of his, a building contractor, who hired me as a carpenter’s helper for 75 cents an hour. I did not want to work. I wanted to drive around with my friends, or hang out with them in front of the department store. But I could not tell him I did not want a job. I was afraid of angering him, seeing his blue eyes and reddening face. II My father drove me to work the first day. In the car, I sat frightened, feeling absolutely incompetent. I had the lunch my mother had put in a brown paper bag. I assumed I would spend my summer handing things to a carpenter. I had never done physical work except pushing a lawn mower and raking (耙集) leaves. After we got to the working place, my father introduced me to the foreman and said, “Make a man of him.” Then he left. I stood mutely, waiting for the foreman to assign me to some good-hearted carpenter. Instead he assigned me a pickax(丁字镐) and a shovel and told me to get into a trench, about three feet deep, that would be the building’s foundation. In it were black men, swinging picks and shoveling. Two made a space for me, and I jumped between them. All I really knew in those first hours under the hot sun was raising the pickax and swinging it down again and again till the earth was loose, then plunging the shovel into dirt that I tossed out of the trench. I did not have the strength for this.III Nausea (恶心) came by the third or fourth hour. At noon a loud whistle blew and it was time to eat. I looked at my lunch bag. Then my stomach tightened and everything in it rose. I went around the corner, where no one could see me, and vomited. Then I went back to the shade and lay down. At one o’clock the whistle blew. We went back to the trench, and I was still dizzy and weak and hot. I worked 40 minutes or so, and then heard my father’s voice. I looked up at him. I expected that he was there to take me home, to forgive my failure. But he said, “Let’s go buy you a hat.” I said nothing. In the car, in a voice softened with pride, he said, “The foreman called me. He said you threw up and didn’t eat, and you didn’t tell him.” “That’s right,” I said, and shamefully watched the road, letting him believe I was brave. He bought me a soda for my stomach and told me to order a sandwich. Then he chose a pith helmet in a department store. I would happily wear one to hunt lions in Africa. I did not want to wear such a thing here. But I said nothing. Then I went back the trench and worked till five o’clock. IV That afternoon nausea did not come to me. At the summer’s end, I could carry 80-pound bags of dry cement and my body was 20 pounds heavier. My father may have wanted to take me home that first day. But he knew he must not. I would have spent the summer at home, yearning to be someone I respected, yearning to be a man among men-and that is where my father sent me with a helmet on my head. A. My Father’s Persistence B. Father’s Pride ˗ a Special Encouragement C. My First Part-time Job D. A Man Made by a HelmetE. The Exhausting Physical Work F. My Reluctance to WorkG. The Great Gap between Assumption and RealityI. ________ II. ________ III. ________ IV.________